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Retail Operations Manager
2 months ago
Company: The Body Shop International Limited
About The Body ShopFounded in 1976 by Anita Roddick, The Body Shop has always believed in the power of business as a force for good. With over four decades of pioneering cruelty-free beauty, we remain the original ethical beauty brand. Our commitment to empowering individuals and nurturing our planet is at the core of our mission. From our iconic campaigns to our vegetarian products, we are unafraid to advocate for what we believe in and to challenge the status quo.
At The Body Shop, we strive to create a positive impact on the economy, society, and the environment. Our passion for change drives us to break boundaries, and we seek a leader who is equally bold and innovative.
Your Role OverviewAs a Store Manager, you will be an inspiring leader who embodies our brand values and is passionate about our business model. With unparalleled expertise in beauty retail, you will lead your team to achieve retail excellence, deliver impressive sales results, and create memorable customer experiences.
Key ResponsibilitiesCustomer Engagement - You will cultivate a customer-centric store atmosphere by guiding your team to enhance customer interaction and embody the brand's essence. The Store Manager will also play a crucial role in fostering customer loyalty to strengthen The Body Shop's brand presence.
Performance Management - Proven experience in beauty retail management is essential. You will be responsible for achieving sales and performance objectives through exceptional planning and organizational skills. Our Store Managers must excel in stock management and possess the ability to adapt to change. Utilizing provided data to make informed commercial decisions is vital for driving sales and team performance. A thorough understanding of the beauty market and a genuine passion for our products are essential.
Team Leadership - Our team members are central to our success. We seek individuals who can effectively lead and collaborate within a team, responding swiftly to challenges as they arise. Strong communication skills and the ability to manage the team according to store and customer needs are critical. We value flexible role models who can attract and retain talent that reflects our brand ethos. Identifying potential leaders and nurturing the development of team members to achieve high standards is a key expectation.
Qualifications We Seek- Experience in beauty retail and team leadership
- Proven ability to meet sales and performance targets with excellent planning and organizational skills
- Experience in utilizing data for sound commercial decision-making
- Ability to thrive in a collaborative feedback culture
- Expertise in team coaching and development
- Outstanding communication and operational skills
- Leadership qualities that drive personal and business success
- Proficient IT skills
- Willingness to work flexible hours, including weekends
Commercial Acumen
Leadership Ability
Professional Conduct
Purpose-Driven Mindset