IT Support Specialist II

3 days ago

Las Vegas, Nevada, United States Unavailable Full time
Job Summary

Mission Support and Test Services, LLC (MSTS) is seeking a highly skilled IT Support Specialist II to join our team. As a Telecommunications Specialist, you will be responsible for converting legacy analog phone systems to VoIP, deploying VoIP, analog, and conference phones, and monitoring service desk telephone tickets.



Key Responsibilities
  • Design and implement VoIP and analog telephony systems to meet business requirements.
  • Install, test, and certify 25-pair, network cabling, single and multimode optical fiber, and associated wiring.
  • Develop and maintain lifecycle management process to track procurement, receipt, storage, movement, and disposal of physical and logical assets.
  • Organize, maintain inventory, and secure physical assets and supplies in designated storage facilities.
  • Install punch down blocks and cross connects in telephone rooms when required.
  • Stock and maintain tools, equipment, and supplies in work locations and vehicles.
  • Oversee VoIP (Avaya and Cisco) deployment and conversion projects to digitally transform enterprise telephony.
  • Develop plans for network and telephone hardware replacement and prepare project schedule.
  • Install and maintain AC and DC uninterruptible power supply systems.
  • Document system changes as part of broader Change and Configuration Management process well as provide documentation for new systems as needed.

Requirements
  • Associates degree in MIS, Computer Science or equivalent, with at least one year of related experience.
  • Experience with POTS lines, punch-down jacks, punch-down blocks, cross-connects, and 25-pair cable.
  • Experience with VoIP phone installation, configuration, and troubleshooting.
  • Knowledge of copper and fiber cable color codes.
  • Knowledge of grounding and bonding copper infrastructure.
  • Knowledge of horizontal and backbone cabling pathway systems.
  • Capable of programming VoIP gateways, building and configuring telephone system chassis, and testing voice system survivability.
  • Knowledge of low voltage circuit concepts.

MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.



Hourly pay range for this position is: $33.21.



Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.

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