General Manager

6 days ago

Long Beach, California, United States SweatHouz Contrast Therapy Studio. Full time
About SweatHouz Contrast Therapy Studio

SweatHouz is the fastest growing recovery franchise business globally, with over 15 open locations and nearly 250 licenses sold. Our mission is to accelerate the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge.

Job Summary

The General Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SweatHouz brand, embodying our core values of integrity, respect, fairness, and excellence.

Essential Duties & Responsibilities
  • Sales and Membership Growth
    • Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.
    • Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.
    • Track and analyze membership data: Monitor key membership KPI's and use insights to form strategic decision making.
    • Partner with marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.
  • Leadership & Team Management
    • Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.
    • Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.
    • Lead by example: Demonstrate exceptional work ethic, communication and customer service skills, inspiring your team to do the same.
    • Performance management: Implementation effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews.
  • Operational Excellence
    • Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
    • Maintain a clean, inviting, safe studio environment: implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.
    • Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%.
    • Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.
Required Education and Experience
  • College graduate
  • Three years of management experience
  • Sales experience preferred
  • One year of experience in health, wellness, fitness or related industry
Essential Skills
  • High aptitude in problem solving and delivering efficient solutions
  • Excellent communication skills
  • Highly organized and able to multi-task under time constraints
  • Time management
  • Strong customer service and troubleshooting skills
  • Strong leadership skills
Competencies
  • Passionate about health and wellness
  • Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance.
  • Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities and developing solutions.
  • Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions.
  • Learning and Adapting: Keeping up-to-date on knowledge specific to Pause. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods don't work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive.
Physical Requirements/Environment
  • Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
  • Frequent repetitive movements.
  • Continuous exposure to moderate noise.
  • Frequent walking and standing on hard surfaces.
  • Frequent movement, lifting or carrying of weight up to 50 pounds.
  • Frequent exposure to dust, chemicals, and cleaning solutions.
Compensation: $70,000 annual base salary plus bonusSWTHZ is proud to be an equal opportunity employer. We commit ourselves to inclusivity across race, gender identity, sexual orientation, religion, body size, disability, age, and class - in everything we do.

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