ITIL Senior Process Manager

5 days ago


Sierra Vista, Arizona, United States SOSi Full time

Job Summary:

SOS International LLC (SOSi) is seeking an ITIL Senior Process Manager in Fort Huachuca, AZ. The ITIL Senior Process Manager is responsible for managing all aspects of IT Service Management (ITSM) processes, ensuring alignment with company goals and objectives.

Key Responsibilities:

  • Project Management: Responsible for all aspects of project development and implementation, providing a single point of contact for stakeholders.
  • Process Improvement: Develops and implements process improvements to enhance ITSM efficiency and effectiveness.
  • Vendor Management: Manages vendor relationships, ensuring timely delivery of services and products.
  • Technical Guidance: Provides technical guidance and support to project teams, ensuring adherence to quality standards.
  • Problem Solving: Recommends and implements solutions to complex problems, ensuring minimal disruption to business operations.

Requirements:

  • Clearance: Active in scope SECRET w/T5 clearance.
  • Education: BA/BS +8 years of experience or AA/AS +10 or HS diploma +12.
  • Certifications: ITIL 4 Expert Certification, DoD 8140 DCWF 431 requirements (B.S., Security+, or GSEC).
  • Skills: Knowledgeable in U.S. Army IT operational and technical requirements, expertise in complex information systems architectures.

Work Environment:

  • Working Conditions: Normal office environment, fast-paced, deadline-oriented environment.
  • Flexibility: Willingness to work overtime, after hours, holidays, and weekends as necessary.

SOSi is an equal employment opportunity employer and affirmative action employer.



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