ITIL Senior SME

6 hours ago


Sierra Vista, Arizona, United States SOSi Full time
Job Summary

SOS International LLC (SOSi) is seeking an ITIL Senior SME to manage IT service management processes and provide technical guidance to project teams.

Key Responsibilities
  • Develop and implement IT service management processes and procedures.
  • Provide technical guidance and support to project teams.
  • Ensure adherence to quality standards and review project deliverables.
  • Manage vendor tasks and track vendor deliverables.
  • Develop and maintain detailed work plans, schedules, and resource plans.
Requirements
  • Active SECRET w/T5 clearance.
  • BA/BS +8 years of experience in IT service management or related field.
  • ITIL 4 Expert Certification.
  • Knowledgeable in U.S. Army IT operational and technical requirements.
  • Expertise in complex information systems architectures.
Preferred Qualifications
  • Master's degree in related field.
  • 3-5 years of supervisory experience.
Work Environment
  • Normal office environment.
  • Fast-paced, deadline-oriented environment.
  • May require non-traditional working hours.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status.


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