Field Service Technician

2 days ago


Sparrows Point, Maryland, United States ARxIUM INC Full time
About the Role

The Field Service Representative is a critical member of our team, responsible for providing exceptional customer service and ensuring the smooth operation of our pharmacy automation systems. As a Field Service Representative, you will be the primary point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Perform software and hardware preventive and corrective maintenance on our pharmacy automation systems
  • Respond to emergency break-fix service calls and resolve issues in a timely manner
  • Refine and validate PLC coding to ensure optimal system performance
  • Work with customers to schedule downtime for maintenance and repairs
  • Complete all necessary paperwork and reports, including ticket updates and closures, expenses, and timesheets
  • Follow up on open issues, tickets, and escalations to ensure timely resolution
Requirements
  • Diploma or degree in a technical field, such as mechanical, electrical, computer, or biomedical engineering
  • 3-5 years of experience programming Allen-Bradley PLCs
  • Conveyor and automation experience
  • Engineering and electrical experience
  • 7+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems
  • 7+ years of experience working in a service capacity with direct customer interaction
About ARxIUM INC

ARxIUM INC is a leader in the development of advanced pharmacy technology and solutions. We are committed to providing innovative and reliable solutions to the pharmacy automation market. Our team is passionate about delivering exceptional customer service and ensuring the success of our customers.

We offer a competitive salary, medical, RX, dental, vision benefits, healthcare and dependent care FSAs, company-paid life/ADD insurance, company-paid STD plans, company-paid EAP plan, opportunity to participate in the company 401k plan with employer match, educational assistance, flexible work schedule, generous paid time off, and employee referral program.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail.



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