Sales Team Lead

2 days ago


Princeton, New Jersey, United States Crate and Barrel Full time

About Us

Crate and Barrel is a leading home furnishings retailer with a passion for inspiring purpose-filled living. With a team of over 8,000 associates across 130 store and distribution locations in the US and Canada, we strive to deliver exceptional customer experiences through expertly designed, responsibly sourced products.

Job Summary

We're seeking a driven and inclusive Team Leader, Sales to join our team. As a key member of our sales leadership team, you will lead a team of Sales Associates to meet daily sales goals and exceed customer expectations. You will be responsible for coaching and developing your team, maintaining a strong visible presence on the sales floor, and providing productive feedback and guidance.

Key Responsibilities

  • Lead designated functional team and manage associate workload in partnership with the Assistant Store Manager.
  • Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.

Requirements

  • Your sense of personal style with a discerning eye and passion for design and home furnishings.
  • 1+ years customer service or retail experience.
  • Strong communication and interpersonal skills.
  • High school diploma/GED or equivalent.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

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