Customer Service Ambassador

4 weeks ago


New Castle, Delaware, United States Pconline365 Full time

About the Role:

Pconline365 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Utilize our ERP system to process orders, prepare shipping labels, and ensure all orders are completed within each workday.
  • Classify and summarize common customer questions and update our Customer Service User Manual regularly.
  • Escalate timely and effectively to report extraordinary cases to the Manager and inform the relevant teams to collaboratively resolve the issues.
  • Communicate with our marketplace Support Team to report solutions after conducting comprehensive research.
  • Analyze the reasons that result in customer complaints, and compose and present the appropriate action plans to address the complaints.

Requirements:

  • Bachelor's degree in Communication, Hospitality, English, or Business.
  • Previous customer service working experience is preferred.
  • Familiarity with Microsoft Office or Google Workplace is required.
  • Basic knowledge of electronic products is preferred.
  • Proficiency in English is required. Working knowledge of Mandarin Chinese is preferred.
  • Strong coordination, oral and written communication, problem-solving, resilience, and critical thinking skills are preferred.

What We Offer:

  • A fast-paced and dynamic work environment.
  • The opportunity to work with a leading e-commerce company.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.


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