Guest Services Supervisor
2 weeks ago
Guest Services Supervisor
Company: Bfthospitality
Position Overview:
The Guest Services Supervisor is essential in ensuring a welcoming atmosphere for guests upon arrival. This role is focused on managing check-ins to designated rooms and addressing guest requests with promptness and professionalism. The supervisor will also provide guests with information about the hotel’s amenities, loyalty programs, and local attractions to enhance their stay.
Key Responsibilities:
- Financial Management:
- Oversee reconciliations with online travel agencies.
- Monitor and collect outstanding balances.
- Ensure all event payments are secured in advance.
- Review daily transactions for accuracy.
- Guest Satisfaction:
- Implement follow-up procedures to ensure guest satisfaction.
- Ensure meeting room setups meet client expectations.
- Respond promptly to inquiries from online travel platforms.
- Conduct inspections of meeting spaces and manage damage deposits.
- Check in with guests post-maintenance to confirm satisfaction.
- Resolve any guest issues swiftly and efficiently.
- Leadership Duties:
- Manage scheduling for front desk and breakfast staff based on occupancy.
- Facilitate ongoing training and development for team members.
- Communicate performance expectations and accountability to the team.
- Promote hotel services and amenities to enhance guest experiences.
- Serve as a role model for staff, upholding company standards.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 3 years in customer service roles.
- At least 1 year in a supervisory capacity.
- Availability for flexible scheduling, including evenings and weekends.
- Experience in the hospitality industry is preferred.
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