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Guest Services Representative

2 months ago

Beaufort, South Carolina, United States Bfthospitality Full time

Guest Services Representative

Company: Bfthospitality

Department: Front Desk

Position Overview:

The Guest Services Representative plays a crucial role in ensuring the highest level of guest satisfaction by delivering exceptional customer service. This position is responsible for managing the check-in and check-out processes, as well as addressing phone inquiries and customer requests.

Key Responsibilities:

  1. Check-In and Check-Out: Efficiently processes guest arrivals and departures in a courteous and timely manner.
  2. Payment Handling: Accurately manages all forms of payment, ensuring proper balancing and verification of transactions.
  3. Guest Privacy: Safeguards guest information and ensures that hotel keys are distributed appropriately.
  4. Documentation: Maintains accurate records of room registrations, changes, and customer service interactions.

Customer Service:

  1. Provides assistance to guests and resolves any escalated issues.
  2. Responds to inquiries regarding hotel policies and services.
  3. Follows up on guest requests to ensure satisfaction with accommodations.
  4. Promotes a positive image of the property and ensures guest safety and security.

Additional Responsibilities:

  1. Maintains a clean and organized front desk and lobby area.
  2. Compiles and distributes necessary reports to management.
  3. Reports maintenance or safety concerns to the appropriate personnel.

Qualifications:

  1. High School Diploma or GED required.
  2. Previous experience in a front desk role is preferred.
  3. Familiarity with Windows-based software, including Microsoft Word and Excel, is advantageous.
  4. Strong organizational and communication skills are essential.
  5. Ability to work collaboratively and provide superior customer service.
  6. Flexibility to work various shifts as needed.