Operations Leadership and Excellence Specialist

7 days ago


Los Angeles, California, United States Specialty Restaurants Full time

Company Overview:

Specialty Restaurants is a leader in the hospitality industry, known for its iconic restaurants and venues. We strive to deliver exceptional dining experiences and outstanding service. As a key member of our team, you will play a crucial role in driving the success of our restaurants by overseeing daily operations.

Compensation Package:

  • Estimated annual salary: $120,000 - $150,000

Job Description:

The Director of Operations will be responsible for leading multiple restaurant locations, ensuring operational excellence, and driving overall profitability. This role requires a strong leader who can mentor and develop restaurant management teams, maintain high standards of quality, and implement strategic initiatives to achieve company goals.

Key Responsibilities:

  • Operational Leadership: Oversee daily operations across multiple restaurant locations, ensuring efficiency, consistency, and adherence to company standards.
  • Team Development: Mentor and support restaurant General Managers and their teams to foster a culture of continuous improvement and exceptional service.
  • Financial Management: Drive profitability by analyzing financial reports, controlling costs, and implementing strategies to increase revenue.
  • Quality Control: Ensure high standards of food quality, safety, and customer service are consistently maintained.
  • Strategic Planning: Work closely with senior leadership to develop and implement operational strategies that align with company objectives.
  • Compliance: Ensure all locations comply with health, safety, and company regulations.
  • Guest Experience: Champion a guest-centric approach to ensure every guest has a 5-star, memorable dining experience.

Qualifications:

  • Minimum of 6 years of progressive experience in upscale, full-service restaurant management (at least 3 of which were at GM level), with at least 2 years in a multi-unit leadership role overseeing a minimum of $30 million in combined annual revenue.
  • Strong business acumen with the ability to analyze financial statements, budgets, and operational data.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proven track record of effectively leading and developing high-performing teams.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive salary
  • Quarterly bonus
  • Benefits including vacation pay, medical, dental, and vision insurance
  • Lifestyle Spending Account, supporting personal growth and well-being
  • Company dining package with allotted spending amount each month
  • Variety of Supplemental Benefit Plans for life's uncertainties
  • 401(k) with annual employer match after 12 months (25% of the first 5% contribution)
  • Employer-paid life insurance throughout employment
  • Paid/Floating holidays for 5 major holidays
  • Education Assistance Program (EdAP) for hospitality-related education growth
  • Employee Assistance Program (EAP) to assist with work-life balance
  • Management Referral Program with up to a $4,000 payout for qualifying management positions


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