Customer Service Ambassador

2 days ago


Florence, Kentucky, United States Drury Hotels Company, LLC Full time
Drury Hotels Company, LLC Job DescriptionRole Overview:

We are seeking a Customer Service Ambassador to join our team at Drury Hotels. This role is responsible for providing exceptional guest experiences and ensuring that every interaction with our hotel meets the highest standards of service.

Key Responsibilities:
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Presentation and maintenance of a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Requirements:
  • A warm and friendly manner in relating to and interacting with the public.
  • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Familiarity with handling money, making change, and using office machines in day-to-day activities.
  • Ability to speak and receive direction (written and verbal direction) in English.
  • Willingness and ability to work alone as scheduled.
Compensation and Benefits:

The estimated salary for this role is $17.00 per hour, depending on experience. Additionally, we offer incentives, work-life balance, career growth opportunities, health and well-being benefits, retirement plans, and an award-winning workplace culture.

About Us:

At Drury Hotels, we pride ourselves on providing exceptional guest experiences and creating a positive work environment for our team members. We believe in valuing our employees and offering them the tools and resources needed to succeed in their roles.



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