F & B Service Manager

4 days ago


Peach Springs, Arizona, United States Grand Canyon Resort Corporation Full time
About the Role

As a Coffee Shop Supervisor, you will be responsible for all aspects of supervision of the Baristas, including:

  • Delivering outstanding guest service to every guest, every time.
  • Becoming proficient in creating expertly-crafted beverage & food products by following recipes and processes to ensure quality and consistency.
  • Creating schedules, conducting performance reviews, assisting in interviewing and hiring, issuing discipline, approving time-off, and other related supervisory duties as assigned.

You will also be expected to:

  • Ensure proper health, safety, and sanitation processes are in place and being followed for the safety of all guests and team members.
  • Resolve guest-related issues promptly while maintaining a high degree of tactfulness and respect for the other party.
  • Contribute to a team environment and assist coworkers in handling issues or difficult or unhappy guests, both internal and external.
  • Keep the Barista Manager informed of all issues and concerns.

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