Visit Facilitator

2 weeks ago


Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Summary

We are seeking a highly skilled Visit Facilitator to join our team at Fairview Health Services. As a Visit Facilitator, you will play a critical role in supporting in-person clinic visits and ensuring a positive patient experience.

Key Responsibilities
  • Patient Preparation: Prepare patients for their appointments by communicating with them prior to their scheduled visit to ensure medical records are collected and available.
  • Rooming Process: Assist in the rooming process by collecting and detailing pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
  • Supporting Patient Connection: Support the patient connection to the provider for the visit and serve as a resource to ensure a positive patient-provider experience.
  • Visit Wrap-Up: Complete visit wrap-up and provide after-visit summaries to patients, ensuring they are aware of recommendations for follow-up.
  • Communication: Communicate efficiently with patients, providers, and care teams, demonstrating comfort with in-person and virtual technologies.
Requirements
  • Customer Service Experience: At least 1 year of customer service experience.
  • Technical Proficiency: Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
Preferred Qualifications
  • Customer Service and Medical Terminology: Ideal candidate with experience in customer service, medical terminology, and experience working in a healthcare setting.
  • Technical Skills: Experience with Epic and/or experience working in a healthcare setting.
Other Skills We Desire
  • Excellent Communication Skills: Excellent customer service, public relations, and communication skills.
  • Adaptability: Ability to prioritize and work with a fluctuation in workload while working independently.
  • Flexibility: Flexibility to work at other sites is encouraged.

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