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Visit Facilitator

2 months ago

Minneapolis, Minnesota, United States Fairview Health Services Full time
Job Summary

M Health Fairview is seeking a Visit Facilitator to support in-person clinic visits and help guide patients through the care experience at the M Health Fairview Pain Management Center in Southdale, MN.

Key Responsibilities
  • Prepare patients for appointments by communicating with them prior to their scheduled visit to ensure medical records are collected and available.
  • Assist in the rooming process by collecting and detailing pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
  • Support the patient connection to the provider for the visit and serve as a resource to ensure a positive patient/provider experience.
  • Complete visit wrap-up and provide after-visit summaries to patients, including assisting with scheduling and coordinating follow-up appointments.
  • Communicate efficiently with patients, providers, and care teams, demonstrating comfort with in-person and virtual technologies.
Requirements
  • At least 1 year of customer service experience.
  • Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
Preferred Qualifications
  • Ideal candidate has experience in customer service, medical terminology, and experience working in a healthcare setting.
  • Successful completion of NA, EMT, or HUC program.
  • Experience with medical terminology, Epic Health Records, and telephonic customer experience.

M Health Fairview offers a competitive benefits package, including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO. We are an equal opportunity employer and value diversity at our company.