Vehicle Condition Assessor

4 days ago

Fort Lauderdale, Florida, United States CarMax Full time

Job Summary:

The Vehicle Condition Assessor plays a crucial role in delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers, and Purchasing Managers for analysis.

Key Responsibilities:

  • Conduct thorough vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.
  • Accurately option vehicles during assessments and CarMax inventory.
  • Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
  • Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
  • Complete vehicle walkarounds, communicating information accurately and in a timely manner.
  • Assist the Merchandising Department with maintaining inventory and executing customer transfers.
  • Complete final condition verifications on inventory acquired through online customer channels.
  • Assist in the preparation and operation of the wholesale auction.
  • Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
  • Assist the Merchandising Department with various other projects and office duties, as needed.
  • Assist with on-boarding of new associates.
  • Complete assigned tasks independently and follow up after completion.

Requirements:

  • Deliver exceptional customer service and work with other departments to create iconic customer experiences.
  • Ability to follow detailed, standardized processes to complete work.
  • Read, interpret, and transcribe data to maintain accurate records.
  • Multi-task in a high-energy, fast-paced work environment.
  • Speak and listen effectively when dealing with internal and external customers.
  • Function effectively within other departments in a team-oriented environment.
  • Successfully complete all required training.
  • Position requires a valid driver's license.

Working Conditions:

  • Requires walking, bending, kneeling, or standing for extended periods of time.
  • Ability to work outdoors or in any inclement weather environment for several hours.
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Requires CarMax work clothing to be worn when working in the store.
  • Adhere to all CarMax policies, including Attendance, Proper Recording of Time, Asset Protection, EH&S, and Standards of Professional Appearance.

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