Community Outreach Liaison

1 week ago

Miami, Florida, United States Miami Beach Medical Group Full time
Job Title: Community Outreach Liaison

We are seeking a highly motivated and experienced Community Outreach Liaison to join our team at Miami Beach Medical Group. As a key member of our sales team, you will be responsible for cultivating and maintaining relationships with community partners to drive new member acquisition and contribute towards growth targets.

Key Responsibilities:
  • Build and nurture relationships with individual seniors and business-to-business partnerships to generate new member opportunities.
  • Meet and exceed defined monthly, quarterly, and annual enrollment goals and center growth targets.
  • Meet with seniors and groups in their homes, workplaces, and places of worship to share about our ability to meet their care needs.
  • Cultivate strong relationships with community members and external partners to keep us as their top provider choice when referring seniors.
  • Partner with community officials, businesses, and senior outreach programs to develop events to grow our member base.
  • Ensure brokers and payer agents are invited to community events to ensure assignment.
  • Track results of various events to refine our approach over-time maximizing impact.
  • Engage new members through and beyond their first appointment to impact retention and serve as a liaison to resolve patient issues, as needed.
  • Answer basic questions related to benefits coverage and claims information.
  • Maintain a flexible work schedule, including the ability to work at various locations and on weekends, as needed.
  • Abide by company policies and procedures to ensure compliance with HIPAA guidelines.
Requirements:
  • A bachelor's degree in marketing, Business Administration, or a related field or an additional combination of formal education, training, and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
  • A minimum of four (4) years of successful sales experience.
  • Minimum three (3) years business-to-business experience preferred.
  • Experience working with seniors a plus, as is a general understanding of Medicare Advantage.
  • Relevant sales experience with establishing and maintaining relationships with business and vendor partners.
  • Experience in tele-sales to input sales data into a computer while on the telephone with a customer.
  • At least 2 years of business-to-consumer (B2C) marketing, outside sales, or community outreach experience.
  • Experience presenting to all audiences including public and senior management.
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
  • Ability to work core business hours, Monday – Friday, 40 hours, overtime, weeknights, and weekends, when required.
  • Insured with a dependable vehicle and current driver's license.
  • Ability to travel locally up to 75% of the time within assigned sales territory.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

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