Facilities Cleaning Supervisor

2 weeks ago


East Hartford, Connecticut, United States J&J Worldwide Services Full time


J&J Worldwide Services Facilities Cleaning Supervisor

As a Facilities Cleaning Supervisor, you will play a crucial role in executing the strategic vision for onsite cleaning operations.

This position is integral to the Cleaning Services division, responsible for maintaining the cleanliness of both client and company facilities.

Shift:
Days

Key Responsibilities:
Provide formal oversight to team members. Monitor staff training and development. Conduct performance assessments and provide coaching. Oversee the recruitment and onboarding of new personnel.
Coordinate and manage daily operations of the team. Establish work schedules, delegate tasks, and facilitate cross-training among staff. Set and monitor departmental deadlines. Mentor and guide as necessary.

Focus on strategic planning and the implementation of best practices and innovations to ensure the location remains a leader in cleaning and operational standards.

Ensure thorough planning of all cleaning activities, including periodic tasks with clear timelines and sign-offs on completed duties.

Emphasize training and development to foster effective working practices within the team.
Provide professional support to the organization in service-related issues and to clients regarding all contractual obligations.
Take full responsibility for managing and resolving all cleaning feedback or complaints.
Approve payroll and maintain staffing levels to achieve cost efficiencies within the department.
Conduct daily site inspections to ensure high standards of cleanliness and safety are upheld.

Verify adherence to quality performance metrics (KPIs/SLAs) and address any non-compliance in a professional manner, ensuring clear plans and next steps are communicated to all involved.

Lead by example and embody behaviors that align with J&J values. Influence stakeholders to reach mutually beneficial agreements.
Utilize knowledge of your discipline and its integration with others to achieve team and departmental goals.

Identify, troubleshoot, and resolve day-to-day and moderately complex challenges that may not be apparent in existing systems and processes.


Qualifications:
Bachelor's Degree preferred, along with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Must meet the physical demands of the role, including stooping, standing, walking, and climbing stairs. Ability to lift/carry heavy loads of 50 lbs. or more is required.
Experience in staffing, selection, training, development, coaching, mentoring, performance measurement, and retention is preferred.
Strong leadership skills to motivate team performance impacting quality, efficiency, and effectiveness within the department.
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Exceptional organizational skills with a strong analytical mindset.
Advanced mathematical skills, including the ability to perform complex calculations such as percentages and fractions.
We maintain a drug-free workplace and conduct pre-employment substance abuse testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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