Healthcare Front Office Associate

2 weeks ago


Newnan, Georgia, United States Surgery Partners Full time
JOB TITLE: Front Desk Representative at Surgery Partners

GENERAL SUMMARY OF DUTIES:
  • Welcoming patients with a friendly demeanor
  • Executing patient check-in processes efficiently
  • Updating and maintaining accurate demographic and insurance records in both electronic systems and physical charts
  • Conducting office opening tasks, managing petty cash, collecting co-pays and co-insurance, and providing assistance to patients as required
  • Focusing primarily on serving patients in the reception area while providing support for phone inquiries and other front office staff
REQUIREMENTS:
  • High School Diploma with 1-2 years of experience in a healthcare setting
  • Familiarity with clinic protocols and procedures
  • Proficient in computer systems and software applications
  • Understanding of medical terminology
  • Ability to handle multiple tasks simultaneously
  • Exhibit compassion and kindness towards patients both in person and over the phone
  • Maintain a professional and positive attitude
  • Strong written and verbal communication skills along with excellent customer service abilities
  • Capable of collaborating effectively with medical personnel, management, authorizations, external organizations, and patients
  • Ability to perform tasks that involve sitting and standing typical of a standard office environment
  • Experience in a busy office atmosphere with frequent patient interactions
  • Willingness to work occasional evenings or weekends as needed
This description serves as a foundational guideline for fulfilling job responsibilities. Duties, knowledge, skills, abilities, and working conditions may evolve as organizational needs change.
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