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Healthcare Support Specialist

2 months ago

Newnan, Georgia, United States UrgenCare LLC Full time
Job Overview

Position: Medical Assistant


SUMMARY: The Medical Assistant plays a crucial role in delivering healthcare services by adhering to established protocols and policies. Responsibilities include collecting specimens, performing routine laboratory tests, and assisting with administrative tasks.


KEY RESPONSIBILITIES:

  • Welcomes and prepares patients for examinations; conducts patient interviews, records vital signs, and documents relevant information.
  • Executes standard laboratory tests on patients as per established guidelines.
  • Keeps nursing stations and examination rooms compliant with safety standards.
  • Manages inventory of medical supplies and equipment.
  • Handles and screens incoming calls.
  • Facilitates patient flow within the facility.
  • Maintains accurate office and patient records.
  • Ensures timely and comprehensive documentation of all patient interactions in accordance with legal and organizational standards.
  • Engages in ongoing education to enhance skills and stay updated with current practices and technologies.
  • Adheres to legal requirements, ensuring patient confidentiality and risk management.
  • Demonstrates professionalism and courtesy when interacting with patients, families, and healthcare colleagues.
  • Performs additional tasks as assigned by supervisors.


REQUIREMENTS:

  • High school diploma or equivalent is required.
  • Must obtain and maintain Basic Life Support (BLS) certification.
  • Familiarity with medical terminology is essential.
  • Able to collaborate effectively with diverse healthcare professionals in a dynamic environment.
  • Understanding and adherence to established protocols and procedures are necessary.
  • Strong documentation and charting skills are required.
  • Effective communication skills across various levels and backgrounds.
  • Ability to prioritize tasks and manage workflow efficiently.
  • Flexibility and willingness to adapt to changing priorities.
  • Sound judgment and decision-making abilities.
  • Bilingual abilities are advantageous.


SKILLS AND COMPETENCIES:

  • Problem Solving: Identifies and resolves issues promptly; analyzes information effectively; develops alternative solutions; collaborates well in group settings.
  • Customer Service: Manages challenging patient interactions; responds to patient needs promptly; seeks feedback to enhance service quality.
  • Interpersonal Skills: Focuses on conflict resolution; maintains confidentiality; listens actively; manages emotions effectively.
  • Professionalism: Interacts with others respectfully; remains composed under pressure; takes responsibility for actions.
  • Attendance and Punctuality: Consistently present and punctual; ensures coverage of responsibilities during absences.


PHYSICAL REQUIREMENTS:

  • Regularly required to walk, sit, and stand.
  • Occasionally exposed to infectious materials.
  • May require travel for training purposes.
  • Participation in community health events is expected.
  • Training at designated clinics may be required.

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