Customer Service Specialist

2 weeks ago


Davenport, Iowa, United States GreenState Credit Union Full time
Job Summary:

As a Member Service Representative at GreenState Credit Union, you will provide exceptional customer service to our members and support the success of our team. This role involves handling daily transactions, answering member inquiries, and promoting our products and services.

About the Role:

The ideal candidate will have strong interpersonal skills, be able to work with minimal direction, and possess a positive attitude. You will be responsible for providing accurate information, resolving member issues, and maintaining confidentiality of member account records.

About Us:

At GreenState Credit Union, we strive to create lasting value for those we serve. We empower our employees to create endless opportunities, which positively impact the lives of our members and enhance the vitality of our communities.

Responsibilities:

This position entails performing daily transactions, such as deposits, withdrawals, transfers, check cashing, and loan payments. You will also answer member questions, resolve account discrepancies, and refer members to specialized departments when necessary. Additional responsibilities include maintaining a satisfactory balancing record, educating members on our products and services, and participating in community service organizations and credit union-sponsored events.

Requirements:

To be successful in this role, you should have a high school diploma or equivalent, excellent communication skills, and the ability to work accurately with cash and financial data. Cash handling, sales, and customer service experience are desirable. The qualified candidate must also be bondable and report to work punctually, work all scheduled hours, and work overtime as necessitated by business demand.

Compensation:

The estimated salary range for this hourly position is $17.39 - $23.40 per hour, plus a monthly incentive opportunity and a progressive benefits package.

Why Join Our Team?

GreenState Credit Union offers a dynamic work environment where you can grow professionally and personally. As a valued member of our team, you will receive competitive compensation, comprehensive benefits, and opportunities for career advancement.

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