Customer Service Representative

5 days ago


Davenport, Iowa, United States Smart Toyota of Quad Cities Full time

Job Description:

As a Customer Service Representative at Smart Toyota of Quad Cities, you will play a pivotal role in delivering exceptional service to our valued customers.

Your primary responsibilities will include:

  • Customer Engagement: Greet customers, understand their vehicle's needs, and provide a warm and welcoming experience.
  • Service Recommendations: Consult with customers to assess their vehicle's requirements, provide recommendations, and explain repair options.
  • Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
  • Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department.
  • Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
  • Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
  • Documentation: Maintain accurate service records, including invoices and repair orders.

Benefits:

  • We offer a highly competitive salary range of $38,286 to over $100,000, depending on experience.
  • Paid training and professional development opportunities.
  • A 5-day workweek with flexible hours.


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