Social Services Navigator
3 days ago
**Key Responsibilities:**
• Process high-volume calls from clients seeking information and referrals for social services.
• Employ active listening skills to understand callers' needs and concerns.
• Demonstrate empathy and understanding while providing guidance and support.
• Identify and offer effective solutions to both expressed and latent needs.
• Connect callers with local resources that offer assistance.
• Utilize departmental database information to ensure efficient outcomes.
• Report inaccuracies in database information to the Resource group.
• Record caller data according to prescribed policies.
• Represent United Way 2-1-1 at community events to promote awareness of 2-1-1 services.
What You'll Need:
• High school diploma or equivalent; some social services coursework or experience preferred.
• Minimum 1 year of experience in a high-volume crisis center.
• Basic computer skills, including MS Word, Outlook, Excel, and Internet searches.
United Way for Southeastern Michigan offers a competitive salary of $42,000-$52,000 per annum, depending on experience. Benefits include medical, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development.
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