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Property Management Associate

2 months ago

Portland, Oregon, United States CRMG Full time

Position Overview: The Commercial and Residential Management Group (CRMG) is seeking a dedicated Property Management Associate to support the Corporate Office. This role involves assisting a Portfolio Manager in overseeing various properties, ensuring their visual appeal, inventory management, cleanliness, maintenance, marketing strategies, and overall profitability. The Property Management Associate will also gradually take on a small portfolio of properties for direct management.

Key Responsibilities:

  • Foster positive relationships with property owners and the Portfolio Manager, demonstrating exceptional customer service and professionalism towards clients, vendors, and residents.
  • Oversee all facets of assigned properties, including their appearance, inventory, cleanliness, maintenance, marketing efforts, and profitability, while adhering to company policies and exceeding the Portfolio Manager's expectations.
  • Recruit, manage, and evaluate on-site staff, including property managers, ensuring effective performance and addressing any conflicts or complaints.
  • Maintain open communication with the Portfolio Manager regarding ongoing activities and challenges at the properties.
  • Participate in company meetings and planning sessions as required.
  • Assist the Portfolio Manager in preparing necessary documentation for new hires, terminations, and performance reviews.
  • Support the Portfolio Manager in addressing employee concerns and disciplinary matters when necessary.
  • Help supervise on-site staff effectively.
  • Contribute to the development and execution of marketing campaigns and strategies.
  • Stay informed about the rental market to better understand potential residents' needs.
  • Address resident concerns promptly and professionally, ensuring compliance with company policies.
  • Monitor late rental payments, issue necessary notices, and, with Portfolio Manager approval, manage tenancy terminations.
  • Respond to after-hours emergencies as needed.
  • Prepare and review legal notices to residents, ensuring adherence to landlord/tenant laws.
  • Evaluate applicant screening reports and make decisions based on established criteria, collaborating with Portfolio Managers as necessary.

Qualifications:

  • High School diploma or equivalent.
  • A minimum of three years of experience in property management.
  • At least two years of supervisory experience.
  • One year of customer service experience.
  • Familiarity with social media is a plus.
  • Basic math skills for bookkeeping tasks related to rent collection and report preparation.
  • In-depth knowledge of landlord, tenant, and fair housing laws.
  • Proficiency in English, both written and verbal.
  • Strong organizational and leadership skills.
  • Ability to utilize critical thinking skills for effective multitasking and time management.
  • Advanced skills in Microsoft Office 365 and familiarity with office equipment.
  • Excellent active listening skills to understand and address employee and resident needs.
  • Ability to interact professionally with a diverse population.
  • Possession of reliable transportation and a valid driver's license.

About CRMG:

Commercial and Residential Management Group (CRMG) is committed to providing equal employment opportunities and fostering a diverse workplace. We prohibit discrimination and harassment of any kind and ensure that all employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.