Employee Service Center Representative

3 weeks ago


New York, New York, United States MSG Entertainment Holdings, LLC Full time

About Us

MSG Entertainment Holdings, LLC is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. Our portfolio includes world-renowned venues such as New York's Madison Square Garden, Radio City Music Hall, and Beacon Theatre, showcasing a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

The Company Overview

We feature original productions like the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available on our website.

About the Role

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Venues People Practices department. This role provides comprehensive support to frontline Venue employees throughout all MSG company venues, offering assistance via various channels such as ticketing, email, and face-to-face interactions.

Responsibilities

  • Act as the primary point of contact for employee inquiries, handling communications via phone calls, in-person interactions, and ticketing systems, while efficiently directing information to the appropriate recipients based on the specific needs of the situation.
  • Assist employees in processing absences and call-offs, including sick time, jury duty, bereavement, or general call-offs.
  • Resolve employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues, and other general employee questions.
  • Support employee onboarding by facilitating new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
  • Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
  • Partner with Venues People Practices Coordinators and People Practices Supervisor/Manager in all areas of day-to-day departmental orientation.
  • Provide on-site support and tasks essential for sustaining smooth business operations in the Venues People Practices office.

Requirements

  • 2+ years in an administrative or customer service capacity (scheduling, payroll, employee services).
  • Proficiency in MS Word, Excel, Outlook, and PowerPoint.
  • Demonstrate exceptional customer service skills when interacting with internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
  • Capable of managing employee situations in a fast-paced and dynamic environment, often dealing with high volumes of inquiries.
  • Strong verbal and written communication skills, along with excellent organizational and time management skills, attention to detail, and a proactive approach to follow-up tasks.
  • Proficient problem-solving, reasoning, motivational, and organizational skills.

Benefits

  • A competitive hourly salary ranging from $27-$27 USD per hour.
  • An opportunity to work in a dynamic and collaborative environment with a leading live entertainment company.
  • The chance to develop your skills and advance your career within a growing organization.
  • An inclusive and diverse work environment that values and respects individual perspectives.


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