Customer Service Representative

14 hours ago


Houston, Texas, United States PosiGen Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a Bilingual Onboarding Specialist, you will play a crucial role in delivering a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies.

Main Responsibilities
  • Address questions regarding contractual obligations, system performance, and maintenance.
  • Receive and make customer calls, ensuring a consistent and professional level of service.
  • Comply with regulatory and Company policies at all times.
  • Achieve set revenue targets and call objectives.

**Estimated Salary Range:** $19-$22 USD per hour + commission

Key Requirements
  • Bilingual in Spanish (required).
  • Excellent written and verbal communication skills (required).
  • Two years of customer service experience.
  • Solar experience (desired).
  • Salesforce experience is a plus.
  • Proficiency with Google Workspace is preferred.
Benefits

We offer a comprehensive benefits package, including dental, health, vision, PTO, 401k, FMLA, disability leave, and more.



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