Security Service Technician III

1 week ago

Oak Brook, Illinois, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Security Service Technician III to join our team at Johnson Controls International. As a Security Service Technician III, you will be responsible for installing, inspecting, repairing, and programming card access and CCTV systems. You will also be responsible for reading and interpreting blueprints, submittals, and operational/product manuals. If you have a strong background in security systems and excellent customer service skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Install, inspect, repair, and program card access and CCTV systems
  • Read and interpret blueprints, submittals, and operational/product manuals
  • Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers
  • Obtain customer signature upon completed service call assignment
  • Available for on-call emergency service
  • Perform other duties as assigned
Requirements
  • 2-year degree or equivalent combination of education and experience
  • 5 years documented experience with card access and CCTV
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • Experience installing, inspecting, repairing, and programming card access and CCTV
  • Fire alarm experience is a plus
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
  • Ability to work flexible hours including weekends to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to adhere to, implement, and always follow safety guidelines and procedures
  • Strong organizational skills, positive attitude, and an ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses that are required by National, State and Local codes
  • Knowledge of applicable NFPA standards
Preferred Qualifications
  • NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm

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