Technical Support Specialist

1 week ago


Melville, New York, United States HBK CPAs & Consultants Full time
Job Summary

The Support Technician role at Vertilocity is a dynamic opportunity for individuals with a passion for technical problem-solving and customer service. As a Support Technician, you will provide fast and effective technical assistance to our clients, utilizing your solid technical knowledge and excellent communication skills to understand and resolve technical issues.

Key Responsibilities

• Provide end-user remote support and remediation for automated incidents as assigned.
• Work on Support incidents that come in via phone, email, or customer portal.
• Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
• Support technical issues involving Microsoft's core business applications and operating systems.
• Support disaster recovery solutions.
• Installation and configuration of workstations.
• Malware removal.
• Configure users in Microsoft Domain Environment.
• Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
• Install and configuration of a variety of Line of Business Applications.
• Support print quality and printer networking issues.

Requirements

The ideal candidate will have demonstrated ability to solve problems and quickly learn new technology, be responsible, professional, and motivated, with 1+ years' experience in Information Technology and experience with PSA and RMM tools.

What We Offer

Vertilocity offers a competitive salary, unlimited PTO, medical, dental, vision, 401k, and a dynamic work environment with opportunities for career growth and advancement.

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