Customer Service Representative III

4 weeks ago

Washington, Washington, D.C., United States ASPEN OF DC INC Full time
Job Title: Customer Service Representative III

Job Summary:
ASPEN OF DC INC is seeking a highly skilled Customer Service Representative III to join our team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to customer inquiries via phone and email to provide non-technical problem resolution
  • Work with customers to complete the online process of selecting benefits, including answering questions about completing the process, verifying submission of benefit selection, and assisting with completion
  • Perform data entry and information searches in a customer management system
  • Research and resolve mostly routine and some non-routine, more complex customer problems and inquiries, and provide information to customers regarding requests and inquiries regarding employee programs and benefits
  • Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
  • Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed
  • Keeping clear up to date records and documentation
  • Assisting customers with basic technical questions
  • Attend meetings and training sessions as requested

Requirements:
  • High school diploma or GED required / college degree preferred
  • Minimum 3-5 years previous customer service experience
  • Experience in a manufacturing or made to order business environment preferred
  • International account/export compliance knowledge a plus

Preferred Skills:
  • Strong verbal and written communication skills necessary
  • Strong Microsoft Office Suite skills/experience
  • Problem Solving and Prioritization
  • Account/Project management
  • Multi-Tasking

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Domino's Franchise Full time

    Customer Service Representative OpportunityAre you a people person with a passion for delivering exceptional customer experiences?We are seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for answering phones, taking orders, and making pizzas to ensure our customers...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing a positive and engaging experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology and...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States PNC Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, accurately processing customer transactions, and...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Colonial Parking Inc Full time

    About Colonial Parking Inc:We are a local, family-owned parking operator dedicated to providing comprehensive market presence and unparalleled service to customers throughout the DMV area.Our relationships with our customers and clients are rooted in integrity, accountability, and exceptional client service.We are seeking a skilled Customer Service...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Public Partnerships Full time

    Job Title: Customer Service RepresentativeAt Public Partnerships, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States The Midtown Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Midtown Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesManage calls from receipt to resolution, or forward...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Three Point Solutions Full time

    Job Title: Member Service Representative IJob Summary:We are seeking a highly skilled and customer-focused Member Service Representative I to join our team at Three Point Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Long John Silver's Full time

    Customer Service Representative Job SummaryWe are seeking a friendly and helpful Customer Service Representative to join our team at Long John Silver's. As a Customer Service Representative, you will be the key to ensuring guest satisfaction and providing an exceptional dining experience.Key Responsibilities:Greet and positively engage guests in the...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Kroger Full time

    Customer Service RepresentativeCreate an exceptional customer experience through outstanding service and a safe, clean environment.Answer customer questions and provide product information.Process transactions quickly and accurately.Handle customer returns and exchanges.Communicate special programs and promotions.Essential Job Functions:Provide excellent...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Hybrid ScheduleIndustry: Education/NonprofitPay: $18-21/hr, depending on experienceWe are seeking a Temporary Customer Service Representative for a contract-to-hire role. This position is responsible for providing outstanding customer service by responding to inquiries via phone, email, and web cases.Key...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Colonial Parking Full time

    Job SummaryThe Customer Service Representative will provide exceptional support to clients and parking customers, ensuring a high level of service through various communication channels. This role requires a positive attitude, strong communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Edwin Ampiah-Addison - State Farm Agent Full time

    Are you a customer-focused individual looking for a challenging role? We have an exciting opportunity for a Customer Relations Representative to join our team at Edwin Ampiah-Addison - State Farm Agent.Responsibilities:Establish and maintain strong customer relationships through regular communication and follow-up.Use a customer-centric approach to educate...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your primary responsibilities will include assisting customers with U-Haul...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States U-Haul Full time

    Job Summary:U-Haul is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met. You will work closely with our team to inspect and maintain equipment, assist customers, and use up-to-date technology...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States BA Products Co. Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at B/A Products Co. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States SP+ Full time

    Job SummarySP+ is seeking a skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Receive payment from customers for parking servicesFacilitate the flow of traffic through the...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Chick-fil-A Capitol Hill East DTO Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chick-fil-A Capitol Hill East DTO.Key Responsibilities:Provide exceptional customer service to every guest, ensuring a positive experience and exceeding expectations.Work collaboratively with team members to maintain a clean...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Monstera Talent Ltd Full time

    Job DescriptionMonstera Talent Ltd is seeking a highly motivated and results-driven Customer Service Representative to join our team in Washington DC.This entry-level role offers a unique opportunity for recent college graduates or individuals looking to begin their careers in sales and marketing.We provide thorough on-the-job training, allowing you to...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States VISTA Technology Services Full time

    We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our growing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Utilize Agency's Financial Accounting Corporate Tracking System's (FACTS) Asset Management...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Concordance Healthcare Solutions Full time

    Job Summary:Concordance Healthcare Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate responses to customer...