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Senior Manager of Operations Strategy

2 months ago

Denver, Colorado, United States Worldpay Full time
Job Title: Sr Manager of Operations Strategy

We are seeking a dynamic and experienced Senior Manager of Operations Strategy to join our team at Worldpay, a global leader in payments.

This role will play a critical role in driving operational improvements across our partner operations, partner integration, and partner launch functions.

About the Team

Our team is responsible for ensuring smooth and efficient operations across the organization.

  • We partner with operations leadership to ensure seamless operations.
  • We evaluate current processes, technologies, and workflows to identify areas for improvement.
  • We develop and implement strategies to increase operational efficiency and scalability.
  • We define key metrics, targets, and measurements to manage day-to-day business operations.
  • We partner with business analytics teams to produce timely reporting and analytics.
  • We create and manage financial plans, including forecasting and tracking performance.
  • We develop and maintain staff capacity plans for all Platform Operations functions.
  • We collaborate cross-functionally with other teams to drive operational excellence.
  • We evaluate, procure, and manage technology stack to support operations teams.
Key Responsibilities
  • Develop and implement operational strategies to drive business growth.
  • Lead cross-functional teams to improve operational efficiency and scalability.
  • Partner with business analytics teams to produce timely reporting and analytics.
  • Develop and manage financial plans, including forecasting and tracking performance.
  • Collaborate with operations leadership to ensure seamless operations.
Requirements
  • 7+ years' experience in payments operations, customer/partner support, project management, operations consulting, process improvement, and technology implementations.
  • Previous experience in a Payments environment strongly preferred.
  • Expertise in project management, including designing, implementing, and managing projects.
  • Change management experience - demonstrating the value, creating trust, and achieving adoption.
  • Experience in organizing, influencing, and directing multiple teams and departments.
  • Ability to draw insights from unorganized information and help drive process improvements.
  • Strong communication skills, both written and verbal.
  • Self-starter, motivated by achieving measuring and goals within the team setting.
  • Knowledge of Salesforce, HubSpot, Jira, Asana, Zendesk, MS Office Suite.
  • Bachelor's degree in business (or related field).
About Worldpay

At Worldpay, we take our Values seriously, and we live them every day.

  • Think like a customer, Act like an owner, and Win as a team.
  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day.
  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress.
  • Determined. Inclusive. Open. Unlocking potential means working as one global community.