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Engagement Coordinator

2 months ago

Pittsburgh, Pennsylvania, United States Familylinks Full time
About the Role

The Engagement Specialist is a key member of our team at Familylinks, responsible for coordinating support services and case management to youth and their families. This role requires strong leadership and communication skills, as well as the ability to work effectively with clients, families, and community service providers.

Key Responsibilities
  • Client-Centered Approach: Promote and emphasize a client-centered team approach, ensuring that all recorded service plans are individualized and strengths-based.
  • Leadership and Support: Provide leadership and support in the development and implementation of a positive environment appropriate to at-risk populations, according to individual client needs, agency policies, and external requirements.
  • Professional Relationships: Role model and promote healthy professional relationships between staff and clients, families, and community service providers.
  • Assessments and Documentation: Provide and oversee the provision of accurate, strength-based, and culturally competent assessments of clients and families (when applicable) within prescribed timeframes and throughout the client's service involvement.
  • Service Coordination: Work within a client-centered team framework to ensure that clients are connected to services of choice.
  • Advocacy and Liaison: Act in the role of advocate, liaison, and coordinator of all service components including family (when applicable), natural community supports, and contacts.
  • Collaboration and Communication: Promote professionally healthy service collaborations with community providers.
  • Documentation and Compliance: Provide timely, accurate, and professionally written documentation of all service components.
  • Regulatory Compliance: Complies with all licensing regulations, contractual requirements, accreditation standards, and agency policies and procedures related to behavior, supports, documentation, and management.
  • Transportation and Logistics: Coordinate and/or provide transportation (when applicable) for external appointments and court hearings in accordance with agency policies and legal mandates.
Working Conditions
  • Complex Client Needs: Work with clients who have complex needs, including but not limited to: mental health; alcohol and other drugs; communicable diseases; verbal and physical aggression.
  • Community-Based Work: Requires visits to clients' homes, schools, and supportive services within the community.
  • Physical Demands: Ability to lift and carry light boxes of files and supplies (less than 10 pounds) on occasion.
Requirements
  • Education: Bachelor's degree in Mental Health, Psychology, Education, Counseling, Child Development/Child Care, or Social Work.
  • Experience: 2+ years' experience in related services or case management.
  • Skills and Abilities: Management of work processes along with strong computer skills for documentation purposes. Ability to be flexible especially with scheduling and site locations and to perform and prioritize multiple functions and tasks.