Digital Channels Product Manager

4 weeks ago

Wilmington, Delaware, United States OneMain Financial Full time
Job Summary

We are seeking a highly motivated and experienced Associate Director to lead our product management function for web and mobile digital channels. This role is responsible for overseeing the delivery of high-quality digital experiences that meet customer needs. The ideal candidate will have a strong background in product management, with experience in digital channels, web, or mobile applications.

Key Responsibilities

Strategic Execution: Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.

Team Leadership: Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.

Cross-functional Collaboration: Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.

Accessibility (ADA): Ensure that digital channels adhere to accessibility standards and are inclusive for all users.

Design System: Help maintain the organization's design system, ensuring consistency across digital channels.

Content Management System (CMS): Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.

A/B Testing and UAT: Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.

Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.

Disclosures and Compliance: Ensure regulatory disclosures are integrated into the digital user experience.

Digital Framework: Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.

Telemetry & Monitoring: Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.

Banners, Interstitials, and Onboarding: Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.

In-app and Push Notifications: Assist in the strategy and delivery of in-app and push notifications to drive engagement.

Digital CI/CD Pipeline: Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.

Security Vulnerability Tracking: Collaborate with security teams to track and manage security vulnerabilities within digital platforms.

Testing Framework & Environment: Oversee testing processes to ensure a stable and quality-driven development environment.

Requirements

Bachelor's degree in Business, Technology, or a related field.

5+ years of experience in product management, with experience in digital channels, web, or mobile applications.

Experience managing and mentoring product teams.

Familiarity with accessibility standards (ADA), CMS, and A/B testing.

Experience working with CI/CD pipelines and NPS initiatives.

Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.

Experience in financial services or other regulated industries.

Knowledge of design systems and digital frameworks.

Familiarity with telemetry, monitoring, and security processes.

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

At OneMain Financial, we're driven by a passion for transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. We're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options for team members and their dependents

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)

Paid holidays (7 days per year, based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

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