Digital Channels Product Manager

4 weeks ago

Wilmington, Delaware, United States OneMain Financial Full time
Job Title: Digital Channels Product Manager

We are seeking a motivated Associate Director to oversee the product management function for our web and mobile digital channels, serving multiple lines of business across the organization.

Key Responsibilities:
  • Strategic Execution: Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.
  • Team Leadership: Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
  • Cross-functional Collaboration: Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
  • Accessibility (ADA): Ensure that digital channels adhere to accessibility standards and are inclusive for all users.
  • Design System: Help maintain the organization's design system, ensuring consistency across digital channels.
  • Content Management System (CMS): Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
  • A/B Testing and UAT: Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.
  • Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
  • Disclosures and Compliance: Ensure regulatory disclosures are integrated into the digital user experience.
  • Digital Framework: Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.
  • Telemetry & Monitoring: Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.
  • Banners, Interstitials, and Onboarding: Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.
  • In-app and Push Notifications: Assist in the strategy and delivery of in-app and push notifications to drive engagement.
  • Digital CI/CD Pipeline: Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
  • Security Vulnerability Tracking: Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
  • Testing Framework & Environment: Oversee testing processes to ensure a stable and quality-driven development environment.
Qualifications:
  • Bachelor's degree in Business, Technology, or a related field.
  • 5+ years of experience in product management, with experience in digital channels, web, or mobile applications.
  • Experience managing and mentoring product teams.
  • Familiarity with accessibility standards (ADA), CMS, and A/B testing.
  • Experience working with CI/CD pipelines and NPS initiatives.
  • Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.
  • Experience in financial services or other regulated industries.
  • Knowledge of design systems and digital frameworks.
  • Familiarity with telemetry, monitoring, and security processes.

We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid holidays, and paid volunteer time.

OneMain Financial is an Equal Employment Opportunity (EEO) employer, committed to diversity and inclusion.

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