Customer Service Advisor

3 weeks ago


Newark, New Jersey, United States Conduent Full time

We are seeking a talented Customer Service Representative to join our team in Newark, NJ. As a full-time employment opportunity, this role offers an hourly rate of $16.50.

Responsibilities:
  • Respond to customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Requirements:
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to submit to a background check and drug test.
  • Must be able to work 10:15pm to 7:15pm any day of the week.


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