Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound sales and service-related calls, and performing administrative tasks to ensure the highest level of customer satisfaction.
Key Responsibilities:- Provide proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Maintain in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
- Provide high levels of customer account management by properly setting up and maintaining account information and data
- Forecast and maintain routes to maximize manpower, tank, and vehicle utilization and ensure delivery efficiencies
- Plan and schedule daily service work to maximize billable time and meet productivity goals
- Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
We take pride in serving our seasonal employees and offer competitive pay with a seasonal bonus, sick pay, and a 401(k) with company match and immediate vesting based on eligibility requirements. For eligibility and a full list of our benefit offerings, please visit: https://jobs.suburbanpropane.com/benefits/
Qualifications:- Minimum of 1 year of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
As part of our pre-employment hiring process, background checks and drug screens are performed. Applications will be accepted until the position is filled.
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