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Lead Systems Administrator
2 months ago
Position Summary
Core Values:
All personnel are expected to embody the following values in their roles:
EXCELLENCE: Surpassing Expectations
COLLABORATION: Fostering Positive Relationships
INTEGRITY: Upholding Honesty and Loyalty
DEDICATION: Keeping Our Commitments
Position Summary
This role is tasked with the design, implementation, management, and support of our IT infrastructure, which encompasses networks, servers, storage solutions, and associated systems.
Key Responsibilities
- Architect, deploy, and sustain the organization's network framework, including LAN, WAN, VPN, routers, firewalls, and wireless systems.
- Oversee and manage servers, virtual meeting platforms, storage solutions, and relevant hardware/software. Evaluate network performance, resolve issues, and enhance network reliability.
- Establish and uphold security protocols to safeguard systems, networks, and data.
- Conduct regular audits of systems and execute backups to ensure data integrity and readiness for disaster recovery.
- Collaborate with IT colleagues, vendors, and other stakeholders to troubleshoot technical challenges and execute IT initiatives.
- Provide technical guidance and mentorship to junior IT personnel, encouraging knowledge sharing and professional growth within the team.
- Assess and propose new technologies, tools, and methodologies to enhance system and network efficiency.
- Deliver technical support and training to network users.
- Coordinate and resolve service requests submitted by users in a timely manner.
- Monitor networks to ensure security and accessibility for designated users.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline; or equivalent professional experience.
- Minimum of 5 years of proven experience as a System Administrator, Network Administrator, or in a similar capacity within a large-scale IT environment.
- In-depth knowledge of network protocols and security protocols (e.g., TCP/IP, DNS, DHCP, SNMP/TLS) along with network management tools.
- Practical experience with server operating systems (Windows Server, Linux/Unix), virtualization technologies (VMWare, Hyper-V), and cloud services (AWS, Azure).
- Strong grasp of the ITIL framework, IT security best practices, and compliance standards (e.g., PCI DSS, GDPR).
- Exceptional problem-solving abilities and a knack for troubleshooting complex technical issues.
- Industry certifications such as CCNA/CCNP, VMWare Certified Professional (VCP), or equivalent are preferred but not mandatory.
- Experience with scripting languages (PowerShell, Python, Bash) for automation and system administration tasks is preferred but not required.
- Project management experience or certification (PMP, ITIL) is preferred but not required.
- Attention to detail and strong analytical skills.
- Ability to prioritize tasks and manage time effectively.
- Capacity to work independently and exercise sound judgment.
- Must maintain a high level of confidentiality.
- Valid Driver's License and the ability to travel as needed.
- Proficient in professional written and verbal communication.
- Ability to successfully pass a background and credit check.
Competencies
To excel in this role, an individual should demonstrate the following competencies:
- Punctuality - consistently arrives at work on time; ensures responsibilities are managed during absences; attends meetings punctually.
- Safety and Security - adheres to safety protocols; reports unsafe conditions; utilizes equipment and materials appropriately.
- Team Collaboration - contributes to a positive team environment; prioritizes team success over individual interests.
- Quality Assurance - ensures accuracy and thoroughness; monitors personal work to maintain quality.
- Productivity - meets productivity benchmarks; completes tasks promptly; strives for increased efficiency.
- Dependability - follows directives, responds to management guidance; commits to extended hours when necessary to achieve objectives; completes assignments on schedule or communicates alternative plans.
- Effective Communication - actively listens and seeks clarification; responds effectively to inquiries.
Physical Requirements
The physical demands outlined here are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.
Essential functions may necessitate maintaining physical stamina for prolonged periods of sitting.
Work Environment and Equipment
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Work environment: The majority of the duties are performed indoors.
Regularly utilized tools and equipment include: computer, calculator, telephone, copier, fax machine, and other office supplies.