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Assistant Operations Manager

2 months ago

Fort Worth, Texas, United States Dogtopia of Fort Worth Downtown Full time

Dogtopia of Fort Worth Downtown, a leader in the dog care industry, is seeking a proactive and organized individual to take on the role of Operations Manager. This position is ideal for someone with a background in management and sales/operations who is committed to fostering a positive environment for both our team and the dogs we care for.
This role requires a genuine love for dogs, and once training is completed, you will have the opportunity to bring your own dog to work

What We Provide:

  • Flexible schedule options
  • Education in dog training and behavior
  • A vibrant team culture across numerous locations
  • Opportunities for additional certification
  • Competitive bonuses
  • Skill development in sales and customer service

Key Responsibilities:

Team Leadership

  • Oversee back-of-house staffing and employee development
  • Lead by example to cultivate a supportive team-oriented atmosphere
  • Ensure all spa services are completed to high standards
  • Conduct performance reviews and provide constructive feedback
  • Maintain a flexible schedule, including evenings and weekends
  • Handle hiring and onboarding processes for new employees
  • Ensure a clean and safe environment for all dogs
  • Collaborate with the Pet Parent Relationship Manager for new dog introductions
  • Assist during special in-store events

Financial and Administrative Duties

  • Manage team performance, safety, and scheduling
  • Control expenses and maintain budgetary compliance
  • Proactively communicate needs and concerns
  • Support team in upselling services to enhance revenue

Operational Oversight

  • Maintain and enforce cleaning schedules and safety standards
  • Address any incidents involving dogs and communicate effectively with pet parents
  • Monitor dog behavior and implement action plans as necessary
  • Ensure operations align with Dogtopia's safety and cleanliness standards
  • Responsible for store opening and closing procedures

Customer Service Excellence

  • Maintain an organized and welcoming environment
  • Set the standard for customer service within the team
  • Engage team members in their roles
  • Aim for high customer satisfaction ratings

As the Operations Manager, you will play a crucial role in ensuring that our customer experience meets the highest standards of satisfaction. We invite you to learn more about our brand and the services we offer.