EPM Software Beta Program Expert
3 weeks ago
San Diego, California, United States
About the RoleWe are looking for a skilled professional to join our Software Beta Program team in San Diego, California. As a key member of this team, you will be responsible for collecting and processing customer feedback, identifying key trends, and championing high-impact issues to drive the best possible releases.
Responsibilities- Interact with external customers, engineering teams, and project management staff to gather and provide feedback.
- Monitor pre and post-release public feedback to identify and call out new issues in the field.
- Report on progress of seeding programs, assessment of incoming feedback, and other project status.
- Support ongoing development of our seeding program tools.
- Investigate issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
- BS/MS degree in Computer Science or related experience.
- Experience in QA, project management, or customer technical support for software products.
- Ability to debug hard problems and investigate root cause analysis.
- Comfortable and adaptable in a dynamic and informal environment, and able to respond to changing priorities quickly and expertly.
- Excellent social, verbal, and written communication skills.
The base pay range for this role is between $129,600 and $236,300, depending on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. The estimated salary for this position is around $173,450.
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