Software Beta Program Specialist
20 hours ago
At Apple, we are seeking a skilled Software Beta Program Specialist to join our team. As a key member of our software release team, you will play a crucial role in ensuring the success of our software releases.
About the Role
This is a diverse role that includes directly contacting external customers, internal program management, and engineering teams. You will monitor pre and post-release public feedback to identify and call out new issues in the field. Reporting on progress of seeding programs, assessment of incoming feedback, and other project status will also be a part of your responsibilities.
Responsibilities
- Contact external customers, internal program management, and engineering teams
- Monitor pre and post-release public feedback
- Report on progress of seeding programs and assessment of incoming feedback
- Support ongoing development of our seeding program tools
- Investigate issues reported by our outside users through test reproduction, debugging, and diagnostics analysis
Requirements
To be successful in this role, you will need:
- A BS/MS degree in Computer Science or related field
- Experience in QA, project management, or customer technical support for software products
- Ability to debug hard problems and investigate root cause analysis
- Excellent social, verbal, and written communication skills
Salary
The base pay range for this role is between $129,600 and $236,300, depending on your skills, qualifications, experience, and location.
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