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Client Services Associate
2 months ago
Client Services Associate - Part-Time
Job Category: Administrative/Support Requisition Number: CUSTO001327
Job Overview
The Client Services Associate plays a crucial role in addressing incoming inquiries from clients and vendors regarding their accounts. This position is dedicated to resolving service-related challenges, fulfilling requests, and ensuring effective communication with both clients and vendors while meticulously documenting all interactions in our internal systems.
Key Responsibilities:
1. Addressing Client Inquiries:
- Provide comprehensive answers to questions related to service plans and general account management.
- Resolve issues related to service delivery, such as missed pickups.
- Manage requests for service adjustments, including ordering and returning equipment.
- Coordinate temporary service requirements, such as bulk or appliance pickups.
- Troubleshoot and resolve equipment performance concerns.
2. Collaborating with Service Providers:
- Ensure prompt and accurate responses to service orders.
- Address and resolve service-related issues, including property and equipment damage.
- Facilitate the sending of necessary documentation as requested.
- Request and manage invoice and contract information to support client onboarding and ongoing assistance.
3. Internal Reporting and Support:
- Maintain an internal activity report to track and resolve all open issues and requests within designated timeframes.
- Perform internal support tasks, including data entry for client, site, and vendor information.
- Update service and contract details in internal databases.
- Collect and input market-related data into appropriate systems.
Other Responsibilities:
Additional duties may be assigned as needed.
Qualifications:
Knowledge and Skills:
- Exceptional written and verbal communication abilities.
- Strong organizational skills with the capacity to manage multiple tasks effectively.
- Proficiency in Microsoft Office applications.
- A collaborative mindset suited for a team-oriented environment.
- A high school diploma or equivalent is required.
- Preferred: One year of experience in a customer service role within a call center setting.
Application Process:
Interested candidates are encouraged to apply directly for this position. An account creation and submission of a resume along with relevant employment information will be required.
About Cass Information Systems:
Cass Information Systems, Inc. is a prominent provider of integrated information and payment management solutions, enabling organizations to achieve enhanced visibility, control, and efficiency across their operations. With a significant annual disbursement on behalf of clients and robust financial backing, Cass is well-positioned in the industry.
Equal Opportunity Employer:
Cass Information Systems is committed to fostering a diverse and inclusive workplace. We do not discriminate against employees or applicants based on any protected characteristics.
