Frontline Service Specialist

4 days ago


Richardson, Texas, United States L&S Mechanical Full time

L&S Mechanical, a leading provider of tri-trade services in the Texas, South Carolina, North Carolina, and Georgia residential housing markets, seeks a Frontline Service Specialist to join its team.

Job Requirements

The ideal candidate will have 2+ years of experience in new home construction specific telephone customer service. Proficiency in basic computer skills, including data entry, MS Outlook, and Excel, is also required. The successful candidate will possess strong problem-solving skills and a willingness to take on new projects with a 'can-do' attitude.

Key Responsibilities
  • Solve complex problems and provide solutions to customers.
  • Manage incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments efficiently.
  • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction.
  • Process service-related billing, including compiling quotes and purchase orders for invoicing.
  • Maintain accurate and up-to-date house files through daily data entry.
  • Dispatch work orders to the field based on customer needs in a timely manner.
  • Support field personnel and order materials to resolve incomplete work orders.
  • Filing warranty claims for replacement parts for HVAC equipment and water heaters.

Based on industry standards, we estimate the annual salary for this position to be around $55,000, depending on experience and qualifications.



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