Customer Service Team Member

4 days ago


Richardson, Texas, United States Lennox Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Lennox.

This is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home. As a Customer Service Specialist, you will be responsible for handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction.

Key Responsibilities
  • Handle inbound calls with professionalism and efficiency, addressing customer inquiries and providing timely support.
  • Accurately process orders, including material numbers, quantities, and pricing. Resolve line holds due to pricing discrepancies or materials not listed on pricing.
  • Manage customer service requests including order status updates, acknowledgment requests, and invoice requests via phone and email.
Requirements
  • Must have a high school diploma or an equivalent combination of education and experience.
  • A bachelors degree or equivalent is preferred and 2 years related experience.
Benefits
  • Competitive base salary: $45,000 - $60,000 per year
  • Annual Bonus based on company performance
  • Excellent medical plans designed to support healthy lifestyles
  • Mental and financial health programs
  • Outstanding 401k with company match
  • Employee stock purchase program
  • Community involvement opportunities
  • Robust employee assistance program


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