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Account Director
2 months ago
The Account Director plays a pivotal role in leading a piece of business, collaborating closely with the VP, Client Partner to drive success. This individual owns the relationship with senior-level marketing/advertising client leads, internal teammates, and is responsible for guiding the team in day-to-day client business management.
Key Responsibilities- Build and maintain trusted relationships with senior C-Suite clients to drive business growth and optimize the client/agency partnership.
- Develop a deep understanding of clients' KPIs and business results, enabling informed decision-making.
- Establish strong relationships with partner agency leaders to foster collaboration and mutual success.
- Identify opportunities to optimize results and mitigate issues, ensuring seamless client satisfaction.
- Create client scopes of work and fee recommendations, managing account financials with precision.
- Serve as a centralized leader in strategic development and momentum, building inclusive teams across Creative, Strategy, Social, Media, and Production leadership.
- Monitor scope, manage scope creep, and identify opportunities for expansion, ensuring client satisfaction and agency growth.
- Oversee success tracking and monitoring, staying attuned to client needs and agency initiatives.
- Understand and communicate the Crispin agency initiatives and their relevance to client business, including Analytics, PR, Media, and more.
- Develop and teach the mechanics of the creative process, driving high-quality work that meets client expectations.
- Take an active role in shaping the Account Department culture, fostering a collaborative and innovative environment.
- Master effective communication skills to deliver constructive feedback and advocate for strategic and creative perspectives.
- 10+ years of advertising agency experience, with a proven track record in client relationship management.
- Excellent written and oral communication skills, with a keen attention to detail and budgetary awareness.
- Full understanding of creative processes, planning, ecom management, and media, with the ability to drive and influence client business.
