Wellness Experience Coordinator

7 days ago


Lenox, Massachusetts, United States Canyon Ranch Full time
Overview

Canyon Ranch is a pioneer in the wellness industry, with a rich history of providing exceptional experiences for its guests. With a strong commitment to integrative wellness, the company has established itself as a leader in the field.

Responsibilities

As a Wellness Guide, you will play a vital role in creating personalized experiences for our guests. Your expertise and guidance will help guests achieve their wellness goals and make the most of their stay with us.

Key Responsibilities:
  • Personalized Guest Engagement: Connect with guests prior to their arrival to understand their goals and offer expert recommendations.
  • On-Property Guidance: Provide personalized recommendations, answer questions, and offer one-on-one consultations to enhance the guest experience.
  • Curate the Perfect Experience: Adjust and tailor guest itineraries as needed to ensure a seamless and rewarding visit.
  • Exceed Expectations: Gather valuable guest insights, preferences, and requests, and follow up on any special needs to ensure every detail is taken care of.
  • Stay Informed: Keep yourself up-to-date on the latest offerings, services, and departmental information through ongoing training and communication with other teams.
Qualifications

A Bachelor's degree or equivalent is preferred, but not required. Previous experience in the health and wellness industry is preferred, and previous customer service experience is necessary. Proficiency in Microsoft computer applications is also required.

To be successful in this role, you will need excellent communication, organization, and management skills. You will also need to be able to manage multiple projects and tasks simultaneously and work efficiently and calmly under pressure.



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