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Wellness Experience Coordinator

2 months ago


Lenox, Massachusetts, United States Canyon Ranch Full time

{"h1": "Wellness Guide Role at Canyon Ranch", "p": "At Canyon Ranch, we're dedicated to helping our guests achieve their wellness goals. As a Wellness Guide, you'll play a vital role in creating personalized experiences for our guests by matching their intentions with the ideal combination of services, activities, and lectures. Your expertise and guidance will help guests make the most of their wellness journey with us.", "h2": "Key Responsibilities", "ul": ["Connect with guests prior to their arrival to understand their goals and offer expert recommendations, inviting them to pre-book transformative services and activities.", "Provide personalized recommendations, answer questions, and offer one-on-one consultations to enhance their experience.", "Adjust and tailor guest itineraries as needed, including booking, modifying, or canceling services, to ensure a seamless and rewarding visit.", "Gather valuable guest insights, preferences, and requests, and follow up on any special needs to ensure every detail is taken care of.", "Stay informed on the latest offerings, services, and departmental information through ongoing training, communication with other teams, and proactive learning."]}