Telephone Support Specialist

3 days ago


Daly City, California, United States AHMC Healthcare Full time
Job Overview:

We are seeking an experienced Telephone Support Specialist to join our team at AHMC Healthcare. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities.

Responsibilities:
  • Answer and process all incoming calls from the X-tend Phone System in a timely manner
  • Provide exceptional customer service to patients, visitors, and staff by responding to phone calls, emails, and other communication channels
  • Maintain accurate records and data entry for patient information and call logs
Working Conditions:

This position requires working variable shifts, including evenings, weekends, and holidays. The Hospital Switchboard Coordinator must be able to multitask, work independently, and maintain a high level of accuracy and attention to detail.



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