Retail Service Team Lead
5 days ago
We are seeking a Customer Experience Specialist to join our team at O'Reilly Auto Parts. In this role, you will play a key part in delivering exceptional customer experiences and driving business results. You will work closely with the Store Manager and Assistant Managers to achieve sales goals and maintain high customer satisfaction levels.
About Us:O'Reilly Auto Parts is a leading retailer of automotive parts and accessories. We offer a comprehensive range of products and services to meet the needs of our customers, from DIY enthusiasts to professional mechanics. Our stores provide a welcoming and knowledgeable environment for our customers to find what they need.
Job Description:This is a full-time Retail Service position responsible for supporting the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Key responsibilities include:
- Leading store team members in providing excellent customer service.
- Ensuring telephone is answered according to company policy.
- Processing buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Processing special orders and outside purchases efficiently.
- Excellent communication skills.
- Ability to obtain RSS Certification.
- Retail sales experience, preferably in auto parts.
- Automotive systems and repair knowledge.
Estimated salary: $19.00 - $26.00 per hour. This is based on industry standards and location factors.
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