Full-Time Call Center Representative

5 hours ago


Newton, New Jersey, United States ImageCare Radiology Full time

Job Title: Full-Time Call Center/Front Desk Associate

Job Summary:

ImageCare Radiology is seeking a highly skilled and experienced Full-Time Call Center/Front Desk Associate to join our team at our Newton, NJ site. As a key member of our front office team, you will be responsible for providing exceptional customer service and patient care to our patients and visitors.

Key Responsibilities:

  • Welcoming and greeting patients and visitors in person or over the phone
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Registering new patients and updating existing patient demographics
  • Facilitating patient flow by notifying providers of patients' arrival and communicating with patients and clinical staff
  • Responding to patients', prospective patients, and visitor inquiries in a courteous manner
  • Keeping medical office supplies adequately stocked and monitoring office equipment
  • Protecting patient confidentiality by securing protected health information
  • Confirming patient preps and appointments in a timely manner
  • Collecting payment prior to exams and keeping accurate logs

Requirements:

  • 1 year of customer service experience (preferred)
  • 1 year of medical office experience (preferred)
  • Ability to work in a fast-paced environment and manage multiple responsibilities
  • Excellent communication and interpersonal skills
  • Reliable and professional demeanor

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



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