Full-Time Call Center Representative
5 hours ago
Job Title: Full-Time Call Center/Front Desk Associate
Job Summary:
ImageCare Radiology is seeking a highly skilled and experienced Full-Time Call Center/Front Desk Associate to join our team at our Newton, NJ site. As a key member of our front office team, you will be responsible for providing exceptional customer service and patient care to our patients and visitors.
Key Responsibilities:
- Welcoming and greeting patients and visitors in person or over the phone
- Managing large amounts of inbound and outbound calls in a timely manner
- Registering new patients and updating existing patient demographics
- Facilitating patient flow by notifying providers of patients' arrival and communicating with patients and clinical staff
- Responding to patients', prospective patients, and visitor inquiries in a courteous manner
- Keeping medical office supplies adequately stocked and monitoring office equipment
- Protecting patient confidentiality by securing protected health information
- Confirming patient preps and appointments in a timely manner
- Collecting payment prior to exams and keeping accurate logs
Requirements:
- 1 year of customer service experience (preferred)
- 1 year of medical office experience (preferred)
- Ability to work in a fast-paced environment and manage multiple responsibilities
- Excellent communication and interpersonal skills
- Reliable and professional demeanor
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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