Senior Operations Manager Service Contracts

2 weeks ago

Austin, Texas, United States Central Health Full time
Job Title: Senior Operations Manager Service Contracts

Job Summary:

The Senior Operations Manager Service Contracts will oversee one or more of Central Health's service areas that support its goal of creating a comprehensive highly coordinated system of care for identified vulnerable populations in Travis County. This role will be responsible for daily operations oversight, operational planning, and serving as the working owner/subject matter expert associated with assigned service areas.

Responsibilities:

  • Define and manage overall service area objectives, scope, schedule, budget, deliverables, and measurement to improve organizational capacity to drive delivery system change.
  • Align service area goals to the planning, implementation, and closure of initiatives.
  • Provide direction for multiple, complex, and related services, initiatives, and projects to maximize overall benefit and alignment to strategic program objectives.
  • Oversee ongoing operations of assigned service areas by serving as the lead to build and manage operational relationships, developing an expert knowledge about what and how services are delivered to patients on a day-to-day basis, monitoring data to optimize efficiency, effectiveness, and appropriate utilization, actively leading in service area planning, providing proactive and clear direction over operational initiatives and projects within assigned service areas, providing SME knowledge in the development and management of budgets and contracts, proactively assessing and mitigating risk to service delivery, and coordinating with other departments to remain informed about revenue cycle for relevant services.
  • Identify opportunities to improve service delivery value relative to quality, cost, and experience.
  • Develop and manage standardized reporting plan to communicate and act on outputs, outcomes, and achievement toward overall service area, clinic site, and/or objectives.
  • Monitor and analyze financial and budgetary performance, including explanation and justification of actual vs. budget variance, cost of services, and oversee initiation of capital requests and new programs; develop and oversee contracts specific to areas of oversight.

Requirements:

  • Excellent project management skills with a demonstrated ability to implement large-scale and complex initiatives.
  • Demonstrated ability to develop and manage scope, schedule, and budget at a program level using structured project management processes, tools, and techniques.
  • Highly capable of identifying linkages across service lines and projects, aligning deliverables to broader operational goals.
  • Demonstrated ability to make strategic operational decisions with minimal supervision, escalating issues and risks as needed to ensure program remains aligned to strategic objectives.
  • Excellent ability to develop measurement plans, monitor service line, program, and project progress, and report key findings to stakeholders in a structured and standardized manner, identifying risk points and proposing solutions.
  • Ability to develop credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • Demonstrated ability to work across internal departments, develop and maintain external relationships, and influence others to generate results without direct reporting relationships.
  • Demonstrated ability to develop executive-level reports and succinct but informative presentations.
  • Performing complex operations in Microsoft Office Suite.

Qualifications:

  • Minimum Education: Bachelor's Degree.
  • Minimum Experience:
    • 5 years of related work experience with a Bachelor's degree.
    • 3 years of related work experience with a Master's degree, and demonstrated work experience managing clinical projects and/or clinical operations.

Language: English

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