Sales Associate III

4 days ago

Happy Valley, United States Tapestry Full time
Job Description

Job Summary:

The Sales Associate III - Luxury Retail role is an integral part of the store's overall success and efficiency. As a Sales Associate, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Key Responsibilities:
  • SALES FLOOR:
    • Understand organizational objectives and make decisions that align with company priorities.
    • Take ownership and commit to delivering results, while remaining actively aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team.
    • Create short- and long-term strategies to achieve personal metrics and performance goals.
    • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity.
    • Represent the company as a brand ambassador.
    • Demonstrate the company's Selling and Service expectations at all times.
    • Understand changes in the local market with potential impact on business performance and support the execution of local sales strategies and tactics.
    • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
    • Create positive impressions with customers by bringing the best self to work through attire consistent with the company's Guide to Style.
    • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
    • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
    • Remain aware and clearly communicate current pricing and promotional strategy to customers.
    • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
    • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs.
    • Sensitive to customers' needs and tailor the approach by reading cues.
    • Attend to the unique and individual shopping needs of each customer.
    • Work with multiple customers simultaneously and break away as appropriate.
    • Follow up with customers consistently and genuinely to influence/close the sale.
    • Flex personal selling techniques to contribute to overall store financial results.
    • Build lasting and loyal relationships with customers.
    • Leverage the company's tools and technology to support relationship building and clienteling efforts.
    • Create enthusiasm and positivity for a shared vision and mission.
    • Promote and endorse a team selling environment.
    • Foster an environment of teamwork, trust, and collaboration with internal and external customers.
    • Remain solution-oriented; be adaptable and flexible to changing business and store needs.
    • Welcome feedback and adapt behaviors as appropriate.
    • Maintain a calm and professional demeanor at all times.
  • OPERATIONS:
    • Ensure all daily tasks are completed without negatively impacting service or company standards.
    • Complete daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to company standards consistently and in a timely manner.
    • Maintain a clean and tidy selling floor at all times.
    • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures.
    • Replenish inventory on the sales floor as needed.
    • Support the Store Inventory Process by processing shipment, stocking shelves, replenishing the sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
    • Support the cash-wrap when needed to process purchases, returns, and exchanges.
    • Efficiently process customer transactions: Purchase, Return, Exchange, Found Order, etc.
    • Effectively help prepare the store by organizing functional areas, perform routine cleaning, maintain strong organizational standards, and maintain visual merchandising expectations.
Competencies:
  • Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide and act without having the total picture. Isn't upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements:
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
  • Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.

  • Sales Associate III

    1 week ago

    Happy Valley, United States Tapestry Full time

    Job DescriptionJob Summary:The Sales Associate III - Luxury Retail role is an integral part of the store's overall success and efficiency. As a Sales Associate, you will be responsible for upholding the company's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and...

  • Sales Associate III

    2 days ago

    Happy Valley, United States Tapestry Full time

    Job DescriptionCoach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for our customers to be themselves in. As a Sales Associate, you will play a vital role in upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a...

  • Sales Representative

    7 days ago

    Central Valley, New York, United States G-III LEATHER FASHIONS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at G-III LEATHER FASHIONS. As a Sales Associate, you will play a key role in driving sales growth and delivering exceptional customer service.ResponsibilitiesMeet Sales Goals: Consistently strive to achieve company sales expectations and meet personal sales...

  • Sales Representative

    3 days ago

    Central Valley, New York, United States G-III LEATHER FASHIONS Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at G-III LEATHER FASHIONS. As a Sales Associate, you will play a key role in driving sales growth and delivering exceptional customer service.Key ResponsibilitiesMeet Sales Goals: Consistently meet or exceed personal sales targets, staying aware of...

  • Sales Associate

    2 months ago

    Happy Valley, Oregon, United States The Duck Store Full time

    TitleSales Associate - Part Time, Portland Locations Full-Time/Part-TimePart-Time DescriptionBe more. With Us.This is a part-time hourly retail sales associate position responsible for providing exceptional customer service and promoting sales to our Duck Store customers. Weekday availability during the hours between 9am and 5pm required.Retail Sales...

  • Sales Associate

    2 weeks ago

    Happy Valley, Oregon, United States Foot Locker Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Sales Associate to join our Foot Locker team. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and inclusive work environment.Key Responsibilities:Customer Service: Ensure customer satisfaction by having in-depth...

  • Sales Associate

    2 days ago

    Happy Valley, United States Foot Locker Full time

    Overview:At Foot Locker, we're looking for a Sales Associate to join our team. As a Sales Associate, you will be responsible for creating a warm and friendly shopping environment by providing exceptional customer service.Responsibilities:* Ensure high levels of customer satisfaction by being knowledgeable about all products offered and working with coworkers...

  • Sales Associate

    4 months ago

    Happy Valley, United States Club Pilates Full time

    Job DescriptionJob DescriptionBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    7 days ago

    Happy Valley, United States Squishable Full time

    About SquishableSquishable is a close-knit team of designers, artists, and pop culture enthusiasts who create unique and adorable plush and lifestyle products. Our mission is to bring joy and cuteness to people's lives.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be...

  • Sales Associate

    4 months ago

    HAPPY VALLEY, United States TILLYS Full time

    As a Sales Associate, you will be responsible for delivering the Tillys Experience to our Customers. Are you a people person who has a talent for making friends with perfect strangers? Do you have a love for shopping and the Tillys lifestyle? Are you ready to combine those traits to create a unique and engaging Customer Experience in a sales-focused...

  • Retail Sales Associate

    1 week ago

    Happy Valley, United States Burlington Full time

    Job Summary:Burlington Stores, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and supporting the management team with day-to-day store operations.Key...

  • Sales Associate

    2 days ago

    Happy Valley, United States Squishable Full time

    About SquishableSquishable is a close-knit team of designers, artists, and pop culture enthusiasts who create unique and adorable plush and lifestyle products. Our mission is to bring joy and cuteness to people's lives.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be...

  • Sales Associate

    3 months ago

    Central Valley, United States G-III LEATHER FASHIONS Full time

    At Karl Lagerfeld Paris, our sales team is one of the largest reasons for our success. We have openings for Seasonal Sales Associates at our Woodbury Common Premium Outlets (Central Valley, NY) location. JOB QUALIFICATIONS: 6 months face-to-face customer service experience and High School Diploma (or equivalent) preferred. Interpersonal and verbal...

  • Retail Sales Associate

    3 days ago

    Happy Valley, United States Burlington Full time

    Job Summary:Burlington is seeking a highly motivated and customer-focused Store Associate to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key Responsibilities:Customer Service: Provide excellent...

  • Sales Associate

    4 months ago

    Happy Valley, United States Chico's Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer...

  • Cosmetics Sales Associate

    1 week ago

    Happy Valley, Oregon, United States Macy's Full time

    Job OverviewMacy's is seeking a skilled Cosmetics Sales Associate to join our team. As a key member of our beauty department, you will play a vital role in providing exceptional customer service and driving sales.Key Responsibilities:Customer Service: Greet customers in a friendly and helpful manner, using product knowledge to give expert guidance and...

  • Sales Associate Sunglass Hut

    2 days ago

    Happy Valley, United States EssilorLuxottica Full time

    About Sunglass HutSunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, building strong relationships with...

  • Sales Associate

    3 days ago

    Happy Valley, Oregon, United States Foot Locker Full time

    **About the Role**At Foot Locker, we're looking for a Sales Associate who is passionate about athletic sneakers and apparel. If you're a self-motivated individual who enjoys working with customers and building relationships, this could be the perfect opportunity for you.**Responsibilities**Provide exceptional customer service by being knowledgeable about all...

  • Sales Associate, Part Time

    6 days ago

    Happy Valley, United States Squishable Full time

    About SquishableSquishable is a close-knit team of designers, artists, and pop culture enthusiasts who create unique and adorable plush and lifestyle products. Our mission is to bring joy and cuteness to people's lives.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team,...

  • Retail Sales Associate

    3 days ago

    Happy Valley, Oregon, United States Cain Petroleum Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Cain Petroleum. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet customers,...